mySierra log in FAQ’s

 
 
 

 

Q. What browser do I need for mySierra?

A. Some browsers are not capable of displaying all of the content within mySierra. You may find menu options missing or cut off, your personal account information may not display properly, or it may not display at all. These are all indications of an incompatible browser. If you encounter any of these issues, log out of mySierra and log back in using a different browser.

For a Windows PC, Internet Explorer 8 & 9 and Firefox 8 usually work. For a Mac, Safari 4 and Firefox 3 usually work. Safari 5 does not work. Chrome (PC & Mac) may work. Google Chrome frame add-ons for Internet Explorer 8 creates errors. Related Problem

Q. I have never logged into mySierra before. How do I get a user name and password?

A. The first step for getting your user name and password is to know what ‘Type’ of user you are. The following chart outlines the definition of the various types and how each receives access to mySierra.

Are you a? Definition Application for CCCApply To access  mySierra
Continuing
Student
Any student who enrolled in a Sierra College credit class last semester and received a grade (A, B, C, D, F, I, or W). Excluding summer session. Not required Use your current username and password to access mySierra. If you've forgotten it, go to the mySierra log on page and select the link called, "Password Reset/Username Recovery.."
Returning Student Any student who has skipped a semester or more or who did not receive a grade A, B, C, D, F, I, or W for the last semester. Summer session is excluded. Required Complete the Application for Admission at CCCApply. You will receive an e-mail confirmation that your application has been processed. To log into mySierra, use the same username and password that you used previously. If you’ve forgotten it, go to the mySierra log on page and select the link called, “Password Reset/Username Recovery.”
New Student Any student who has never enrolled in credit classes at Sierra College. Required Complete the Application for Admission at CCCApply. Once processed, you will receive your student ID number, username, and password in separate emails.
Employee This applies to faculty, staff, and temps who are working for Sierra College. Student employees: please refer to the student section for instruction. Not required Faculty, staff, and temps receive their mySierra username and password from HR upon hire.
High School Student Any student who is attending high school and attending Sierra College credited classes at the same time. You are an Academic Enrichment student. Required each semester until done with high school On the Sierra web site, select the tab called "Admissions" and then select the link for "High School Students." Read the instructions and complete the Application for Admission at CCCApply. You will need to fill out a CCCApply application each semester you attend Sierra College while still attending high school. Once your application is processed, you will receive your student ID number, username, and password in separate e-mails. If you forget your username or password, select "Password Reset/Username Recovery" on the mySierra log in page.
Adult Education Student (OLLI) Any student registered in OLLI classes (Osher Life Long Learning Institute not-for-credit, personal enrichment classes). Required each semester Complete the Application for Admission at CCCApply. Once processed, you will receive your student ID number, username, and password in separate e-mails. If you forget your username or password, select "Password Reset/Username Recovery" on the mySierra log in page.

Q. I can log in, but when I select a link like Add/Drop Classes, Pay Fees, View My Class Schedule, etc., I get a prompt to enter my user ID and pin number. What is my user ID and pin number?

A. There is no user ID or pin number. Once you have successfully logged into mySierra with your username and password, if you see a prompt to enter a User ID and Pin Number when attempting to access any of the mySierra links such as “Add/Drop Classes, log out of mySierra and clear your browser’s cache. The user ID and pin prompt is generated by a problem with the browser’s cache. Trying to guess at the user ID and pin will only cause your web access to become disabled, which will prevent you from using most of the links within mySierra. Once your web access becomes disabled, you will need to fill out the mySierra Help Form to have your account enabled again. If you have not guessed at the User ID or Pin Number, clearing your browsers cache should solve the problem. Log out of mySierra, follow the instructions for “Clearing the Cache,” below, and then log back into mySierra again. If you still see the User ID and Pin prompt, fill out the mySierra Help Form. You should clear the cache, periodically, or each time before logging into mySierra.

How to Clear the Browser Cache:

  • Internet Explorer:  From the menu select Tools > Internet Options. The first tab is called General and has a Browsing history section.  Click on the Delete >Delete All and then Yes when asked to confirm.
  • Firefox: From the menu select Tools > Options > Privacy > Private Data > Clear now
  • Safari: From the menu select Safari > Empty Cache.

Q. When I try to log in, I get an error message that my account is disabled, locked, or expired. What do I do?

A. Students should complete a mySierra Help Form. Employees should call the Sierra College Help Desk.

Q. I submitted an application to Sierra College. How long will it take for me to receive my username and password?

A. About 3 business days (excluding holidays and weekends).

Q. I submitted a Sierra College application and I received confirmation that it had been processed. It’s been a week and I still haven’t received my username and password. What do I do?

A. On the mySierra log in page, select the link called "Password Reset/Username Recovery.”

Q. I just received my username and password, but when I try to log in, it says username/password pair not found. What am I doing wrong?

A. The password is case sensitive and contains lowercase letters, uppercase letters, and numbers. You must enter the password exactly how it is typed in the email you received. If you still have trouble, students should complete the Student Password Reset Form. Employees should call the Sierra College Help Desk.

Q. I know that my user name and password are correct, but I still get an error message when I try to log on. What could be the cause of a failed log in?

A. A failed log in may be caused by incorrect typing (caps lock on, wrong keystroke), incorrect user name and/or password, change of roles at Sierra (from employee to student or vice versa). Your computer may be set to remember your password. Clearing the cache or browser history may help. If all else fails, students should complete the Student Password Reset Form. Employees should call the Sierra College Help Desk.

Q. I’ve logged on before, but I can’t log on now.

A. Students should click on the "Password Reset/Username Recovery", located on the left hand side of the mySierra log in page, and fill out the Student Password Reset Form. You must know your student ID number in order to request a password reset. The username and a new password will automatically be generated and sent to the email address you provide on the form. Students should receive their username and new password in approximately 1 hour. Employees cannot be helped by the Student Password forms. Please call the Sierra College Help Desk for assistance.

Q. I don’t know my Student ID, how do I get it?

A. Go to your nearest Admissions and Records office with valid picture identification to receive your student ID number.

Q. I’m no longer a student at Sierra College, but I need a copy of my grades. How do I get a copy?

A. If you’ve forgotten your username and password, select the link for “Password Reset/Username Recovery” located on the log in screen of mySierra. If you’ve skipped a semester or more, you will need to order Transcripts electronically by going to Sierra College home page, sierracollege.edu and clicking on the tab called Admissions. On the left is the link for Transcript Request.

Q. How do I reset my own password?

A. . If you don’t know your password, select the link called "Password Reset/Username Recovery.” Once you have received your username and password, you can change your password to one of your choosing. To do so, log into mySierra and on the mySierra home page, at the top-left corner, select the link called, “My Account.” This link will take you to a password reset tool. The password must be 8-20 characters. It can’t be exactly the same password as the last three. The password must have a capital letter, a lower case letter and a number. It cannot contain any special characters such as !@#$%^&*()_+. In the fields provided, enter your current password and then create a new password. Retype the new password to confirm it. Disregard the imbedded error message warning that the system is currently down for backup. This message is always present. Skip the Privacy Settings and then select “Save Changes” at the bottom right. There will be a small, red notification stating that the password was successfully changed or not. If it wasn’t successful, try the process again. You can create one successful password reset per day.

Q. I have issues other than my mySierra password, where can I get help?

A. Complete a mySierra Help Form for students (Employees should call the Sierra College Help Desk.) Or complete an Admissions and Records Help Form for Students.

Q. What is the mySierra portal?

A. mySierra is a single log in portal that gives users access to secured information on the Sierra College intranet, online college services such as course registration or class schedules, email, calendars, and groups. mySierra is a communication tool that allows users in the Sierra College community to receive and send customized information according to their role, i.e. student, faculty, employee, student employee, temporary employee. Content relevant to the users specific role (student, faculty, etc.) can be customized.

Q. Who can use mySierra?

A. This is an intranet and is only available to the mySierra community. The system is available to all current students, student employees, faculty and all employees.

Q. How do I access the mySierra portal?

A. It can be accessed both on and off-campus from any computer with a current web browser and internet connection. URL: https://mysierra.sierracollege.edu/
Enter your mySierra username and password to access the portal. A link to mySierra is also available from the Sierra College Web site www.sierracollege.edu

Q. Do I need to log out?

A. Yes, you should always log out for security reasons so others don’t have access to your personal information. The system will automatically time you out after 30 minutes of inactivity for employees and 15 minutes of inactivity for students.

Q. Why do I sometimes get bumped out of mySierra?

A. There is a 30 minute timeout for employees and a 15 minute timeout for students for security. It takes effect if you are idle for 15 or 30 minutes and will automatically log you out of the system. As long as you click on something within 15 or 30 minutes, you won’t get logged out.

Q. Can I use a pop-up blocker?

A. Pop-up blockers can cause problems with mySierra. If you use a pop-up blocker, you will need to disable it to enter your password the first time, or if you reset your password. If your browser will not let you enter the mySierra site at all because it has a pop-up blocker, go to the browser preferences and make https://mysierra.sierracollege.edu/ an allowed site.

 

 

 

 

 

 

 

 

 


 

 
  

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